Our Booking Policies

Welcome to One Limo, your trusted provider of luxury limousine services in Singapore. We pride ourselves on offering a seamless and professional booking experience. Below, you will find detailed information about our booking policies to ensure a smooth and pleasant experience with us.

Reservation Process

1. Booking Channels: You can book our services through our website, by phone, or via email. For your convenience, we recommend using our online booking platform, which allows you to select your desired vehicle, specify your travel details, and make secure payments.

2. Advance Booking: To guarantee availability, especially during peak seasons and public holidays, we recommend making your reservation at least 24 hours in advance. For last-minute bookings, please contact us directly by phone to check availability.

3. Information Required: When making a reservation, please provide the following information:

   • Full name
   • Contact number and email address
   • Pick-up and drop-off locations
   • Date and time of service
   • Number of passengers and amount of luggage
   • Any special requests (e.g., child seats, specific routes)

4. Special Requests: If you have any special requirements, such as a child seat, additional stops, or a specific route, please let us know at the time of booking. We will do our best to accommodate your needs.

Confirmation and Payment

1. Booking Confirmation: Upon receiving your booking request, we will send a confirmation email with all the details of your reservation. Please review this information carefully and notify us immediately if there are any discrepancies.

2. Payment Methods: We accept a variety of payment methods to make your transaction as convenient as possible:

   • Credit/Debit Cards (Visa, MasterCard, American Express)
   • PayNow
   • Bank Transfers

3. Payment Timing: Payment is required at the time of booking for all reservations. For corporate accounts and repeat customers, we offer the option of monthly invoicing.

Cancellation and Refunds

1. Cancellation Policy: We understand that plans can change unexpectedly. Our cancellation policy is designed to be as flexible as possible:

   • More than 24 hours before pick-up: Full refund.
   • Within 24 hours of pick-up: 50% of the booking amount will be charged.
   • Within 4 hours of pick-up or no-show: Full booking amount will be charged.

2. How to Cancel: To cancel a booking, please contact us via email or phone. Ensure you receive a cancellation confirmation from us to avoid any misunderstandings.

Amendments

1. Changing Your Booking: If you need to amend your reservation (e.g., change pick-up time, location, or vehicle type), please contact us at least 4 hours before the scheduled pick-up time. Changes are subject to vehicle availability.

2. Additional Costs: Depending on the nature of the amendment, additional charges may apply. We will inform you of any extra costs before confirming the changes.

Waiting Time and Additional Charges

1. Complimentary Waiting Time: We offer a complimentary waiting time to accommodate any unforeseen delays:

   • Standard Bookings: 15 minutes
   • Airport Transfers: 60 minutes from the flight landing time

2. Extra Waiting Time: If the complimentary waiting time is exceeded, additional charges will apply based on our hourly rates. These charges will be communicated to you in advance.

Safety and Conduct

1. No-Smoking Policy: For the comfort and safety of all passengers, smoking is strictly prohibited in all our vehicles.

2. Passenger Conduct: Passengers are expected to behave in a respectful manner. Any damage to the vehicle caused by negligence or misconduct will be charged to the client.

3. Seatbelt Requirement: All passengers are required to wear seatbelts at all times during the journey, in compliance with local regulations.

Special Services and Requirements

1. Wheelchair Accessibility: We offer wheelchair-accessible vehicles for passengers with mobility needs. Please inform us at the time of booking if you require this service.

2. Child Seats: Child seats are available upon request. Please specify the age and weight of the child to ensure we provide the appropriate seat.

3. Pets: If you wish to travel with pets, please inform us in advance. Pets must be in appropriate carriers, and additional cleaning fees may apply.

Feedback and Complaints

1. Your Feedback: We value your feedback and strive to improve our services continually. If you have any suggestions or comments, please contact us via email or through our website’s feedback form.

2. Complaints: If you encounter any issues during your booking or journey, please contact our customer service team immediately. We are committed to resolving any problems promptly and to your satisfaction.